We are a small to medium sized company that has been running well for over two years now. After one year in service we were contacted by VMWare that our subscription and support needed to be renewed. The email included a quote which we paid through our re-seller and we thought everything was good.
Now, a year later, we have a problem and need support. We find out we got subscription only and no support. We go back to our re-seller who is surprised we didn't get support and he goes to his contact. There the problem begins. We can't get any response and today is the eight day! We need support and the problem is going to get critical one of these days, but no one will let us know how to get our support contract active.
Can anyone give me a contact that will respond that will help us get our support contract reactivated?
Thanks,
Bernie